Frequently Asked Questions
What is a free-standing emergency room?
How do I know if I Need an ER or Urgent Care?
Texas Emergency Care Center + Urgent Care treats both emergency and urgent medical needs. At the time of your arrival, a nurse will assess your presenting symptoms and concerns to determine if you can be treated in our convenient care center for urgent care needs or if you need emergency medical care. If you visit our facility during the hours that our convenient care clinic is closed, you will be seen in our emergency care center.
As a rule of thumb, you could consider our urgent care center as a regular doctors office with extended hours. All other symptoms, and patients who visit while our urgent care is closed, will be treated in our emergency room.
When you make the decision about what ER to visit, keep in mind that the national average wait time for hospital-based emergency rooms is fifty five minutes*. As a licensed, free-standing emergency room, Texas Emergency Care Center + Urgent Care is capable of treating all the same conditions as a hospital-based emergency room, and the average wait time at our facility is less than 20 minutes.
*Based on 2012 CDC Report
What if I have to be admitted to the hospital?
Texas Emergency Care Center + Urgent Care has transfer agreements in place with multiple hospitals in the Dallas metroplex. We’ll coordinate admittance to a hospital should further monitoring or care be required as part of your treatment. When a transfer is required for further care, or monitoring, you will not incur a second emergency room visit. You’ll be admitted directly to your room at the hospital or taken straight to the cath-lab or surgical suite.
What am I required to pay?
What if I don’t have insurance?
What will this cost?
The cost to visit Texas Emergency Care Center + Urgent Care for emergency care will be comparable to visiting a hospital emergency room for the same presenting symptoms, treatment, and diagnosis. The cost for visiting for urgent care services will be comparable to visiting any other urgent care for the same presenting symptoms, treatment, and diagnosis.
Can I get a cost prior to my visit?
Do you take my insurance?
What if you are not in my insurance network?
Don't Be Shy
If we didn't answer all of your questions, feel free to drop us a line anytime.